Easy 30-Day Refunds & Exchanges (No Return Needed)

“Every Leatherings jacket is crafted exclusively for its owner — but we know perfection sometimes needs a second try.”

If it’s not right, we’ll make it right, without asking you to ship anything back.

How it works

  1. Email [email protected] within 30 days of delivery with your order # and a short note.
  2. Attach 3 clear photos: front of the jacket, inside label, and the issue area (fit/defect).
  3. We reply in 1–2 business days with your options.
  4. Choose what’s best for you:
    • Refund — processed to your original payment method in 6–7 business days after approval.
    • Exchange — we dispatch your replacement with express tracking.
  5. No return needed: keep or donate the original item. We may ask for a quick photo/video of the care label snipped for verification.

To help avoid sizing related returns, every leather jacket goes through a fit-confirmation process before production begins.

Learn how we confirm your fit.

What’s eligible

  • Requests made within 30 days of delivery.
  • Normal, unworn condition (try-on at home is fine).

Exceptions

  • Custom & Bespoke (made to your measurements): non-refundable. Covered by our Fit Guarantee — we’ll guide alterations or a remake solution within 30 days.
  • Personalized/monogrammed, final-sale items, and gift cards are not refundable.

Damaged or wrong item?

Report within 7 days of delivery with photos of the box and item. We’ll fast-track a replacement or refund — no return required unless we specifically request it.

Fair-use policy

To prevent misuse, we may request a physical return in rare cases. If we do, return shipping is the customer’s responsibility; we don’t issue prepaid labels.

Timing

  • Approvals: 1–2 business days
  • Exchanges: ship ASAP with tracking
  • Refunds: 6–7 business days after approval

Verification (for refunds ≥ $200)

To keep things fair, refund requests of $200+ need a quick verification:

  • 3 photos: front of jacket, inside care/brand label, and the issue area (fit/defect).
  • Short video: a quick “snip the inner care label” clip (one clean cut) to confirm the item won’t be resold.

We review in 1–2 business days and then process your refund (6–7 business days to land) or exchange (we’ll ship a replacement).

Fair-use limits

  • Per order: 1 claim allowed.
  • Per customer: up to 2 claims per calendar year. After that, claims go to an auto review (may require a physical return).

High-value items (Return on Request)

Some premium styles e.g., sheepskin pieces priced over $400 — are eligible for our easy policy, but may be placed in a “return on request” bucket. In those cases we might ask for a physical return before resolution. If a return is requested, return courier costs are paid by the customer (we do not issue prepaid labels).

Privacy

Photos and videos are used only to verify your claim and improve quality. We don’t publish or share them without consent.

Last updated: 12 August 2025